Help
Support
Stuck on something, found a bug, or just have a question? Email us and a human will get back to you, usually within two business days.
support@hershape.appInclude the email address on your HerShape account so we can find you quickly.
Common questions
My plan failed to generate or seems stuck
Plans are generated in the background and usually arrive within a few minutes. If one fails or seems stuck, check that you are online, close and reopen the app, then try again from the Meals or Workouts tab.
If it keeps failing, email support@hershape.app from the email on your HerShape account and we will sort it out.
How do I change my cycle details or other profile info?
Open the Settings tab and tap Edit Profile. You can update your last period date, cycle length, period flow, birth control, hormonal conditions, and life stage there, along with your goals, equipment, and food preferences.
Your cycle phase and your next plan use the updated details.
How do I cancel my subscription on iPhone?
Subscriptions are billed by Apple, so cancelling happens in your Apple account rather than inside HerShape. Open the iPhone Settings app, tap your name, tap Subscriptions, choose HerShape, then tap Cancel Subscription.
You keep Pro until the end of the period you already paid for. Deleting the app does not cancel a subscription.
How do I cancel my subscription on Android?
Subscriptions are billed by Google Play. Open the Play Store app, tap your profile picture, tap Payments and subscriptions, then Subscriptions, choose HerShape, and tap Cancel subscription.
You keep Pro until the end of the period you already paid for. Deleting the app does not cancel a subscription.
I have Pro but the app says I do not
Make sure you are signed in to the same Apple or Google account you purchased with, then open the upgrade screen and tap Restore Purchases. If Pro still does not appear, email us and include which store you subscribed through.
How do I delete my account?
Open Settings and tap Delete Account at the bottom. This permanently deletes your account and all of your data, including your profile, plans, progress, and history. It cannot be undone.
Subscriptions are billed by Apple or Google and are not cancelled automatically when your account is deleted, so cancel in your store settings too. You can also email us and we will delete your account for you.
Is HerShape medical advice?
No. HerShape provides general fitness and wellness information, and cycle phases are estimates. It is not medical advice and not a contraceptive or fertility tool. For anything medical, talk to your doctor. More detail is in our privacy policy.